COVID-19 Visitor Guidelines | Torrance Memorial

COVID-19 Visitor Guidelines

Updated September 27, 2022

In partnership with the Torrance Memorial infectious disease leadership team, we have determined a set of safety metrics to inform any changes to our visitation guidelines.

Masks are required in all in healthcare settings. All staff, physicians, volunteers and visitors entering any Torrance Memorial facility must wear a mask, including in patient rooms. 

Visitor Vaccination Verification Requirement

We understand the importance of having a loved one be part of the healing process. With patients comfort in mind and the continued need to ensure the health and safety of our patients, visitors and staff, we have updated our visitor guidelines.

In compliance with the California Department of Public Health mandate, all visitors must provide proof:

covid testing

Each visitor must present proof of vaccination by providing one of the following:

  • COVID-19 Vaccination Record Card (CDC white card/WHO yellow card)
  • A photo of Vaccination Record Card (paper or on electronic device)
  • Documentation of COVID-19 vaccination from a healthcare provider
  • Digital record that includes a QR code, client name, vaccine dates and vaccine type.

Visitors who are up to date with their COVID-19 vaccination have received their second dose of the Pfizer or Moderna vaccine, or a single dose of the Johnson & Johnson (Janssen) vaccine at least two weeks prior to their visit, in addition to a booster shot if the visitor is booster eligible. Booster-eligible is defined as 5 months after completion of a Pfizer or Moderna primary vaccine series, or 2 months after a Janssen vaccine.

Visitors who are not vaccinated should obtain a test before they visit Torrance Memorial and arrive with their negative test results.

Below are several links to find a local COVID-19 testing site:

All visitors must: 

  • Wear a mask. Masks are required throughout the facility, including patient rooms.
  • While on the inpatient unit, visitors must remain in the patient room during each visit.

Inpatient Areas

  • Intensive, Progressive and Medical/Surgical Units – Two visitors at a time, between 8am – 8pm. Visitors must be 12 or older.
  • Transitional Care Unit – Two visitors per patient per day. Visitation is by appointment during the hours of 9am - 8pm.
    • In compliance with the California Department of Public Health mandate, all visitors must show proof of all of the following:
      • Up to date COVID-19 vaccination OR
      • Provide a negative COVID-19 PCR test. Visitors who visit for multiple consecutive days are required to show proof of a negative FDA approved test at least every third day.
        • Proof of a negative test can be one of the following:
          • A negative PCR test result taken within 48 hours of visit or
          • A negative antigen test performed at Torrance Memorial
  • Suspected/Confirmed COVID-19 Positive - No visitors, unless end of life, then two visitors per day for one hour.

Maternity & Pediatrics

In order to visit any maternal child patients:

Labor/Delivery – New mothers laboring and delivering may have two adult support persons. Only one support person is allowed for delivery. The second support person may rotate every 24 hours

  • Doulas - Maternity patients may also choose to use a certified trained doula in addition to the two visitors. Prior arrangements for doula to be present must be made with the Labor & Delivery lead nurse and doula must comply with PPE and Infection Prevention guidelines. Doula must not be caring for any COVID patients in their practice. Doula must leave the facility after delivery.

Mother/Baby Visitation - After delivery on the mother baby unit, mothers may have two support persons. One support person is allowed to stay 24/7 and the additional support person will be allowed from 8 am to 8 pm. Visitors must be 18 or older.

Pediatrics & Neonatal Intensive Care Unit – Two parents 24 hours a day.

Surgical Services

No visitors will be allowed in the surgery waiting rooms except for the following:

  • One parent of a pediatric surgical patient or guardian of a patient that has special needs.
    • Visitors will not be allowed to wait in the lobby or dining rooms and are expected to leave the hospital after dropping off their loved ones for surgery.
    • Visitors of patients from the inpatient units coming down for surgery will not be allowed to wait in the surgery waiting rooms except for exceptions listed above.
  • No visitors will be allowed in Pre-Op and PACU except for exceptions listed above.
  • A member of the care team will notify the visitor of the surgical updates and when the patient is ready for discharge.

Outpatient Areas

  • Emergency Department – One visitor allowed per patient at a time, if social distancing permits, unless patient is exhibiting respiratory or COVID-19 symptoms. Visitors and/or caregivers not accompanying a patient will be asked for contact information. Clinical staff will assess caregiver need if patient is under the age of 18 or if the patient requires special assistance.
  • Hunt Cancer Center - One visitor will be allowed to accompany a patient. For patients who require special assistance, two visitors will be allowed for provider visits only.
  • All Other Outpatient Areas Outside of the Hospital – One visitor will be allowed to accompany patient.

Urgent Care Centers

Effective March 16, 2020, no visitors are allowed unless patient is under the age of 18 or special assistance is required.

Torrance Memorial Physician Network Doctors Appointments

Effective March 16, 2020, Torrance Memorial Physician Network offices are restricting visitors in all patient areas to reduce the risk of spreading infectious diseases such as COVID-19 and influenza. No visitors are allowed unless patient is under the age of 18 or special assistance is required.

Do Not Visit If You Have:

  • Any symptoms such as fever above 100 degrees, cough, shortness of breath or difficulty breathing, runny nose or sneezing, chills, muscle pain, nausea, vomiting, fatigue, body aches, sore throat, diarrhea or new loss of taste or smell.
  • Been exposed to COVID-19 or have recent travel history.
  • Waiting for results of a COVID-19 test
  • Recovering from COVID-19 infection or had a recent (within 14 days) positive test

General Campus Information

Temporary Entrance Closures

In order to best maintain restricted access to visitors, the following measures will be implemented:

  • All visitors, with the exception of Radiation Oncology, will need to enter through the Lundquist Tower Main Lobby South Door.
  • All inpatient and outpatient discharges will occur at the Lundquist Tower Main Lobby North Door (Lomita Blvd. - near flagpole).
    • To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
  • West Discharge entrance will be closed.


  • Until further notice, valet services in the main parking structure will be suspended. Free self-parking still available for patients.


  • Surgery waiting rooms, lobby and dining rooms will also be closed to visitors. Visitors may buy food and coffee but must return to the patient room they are visiting.
  • All guests must wear a mask, have a visible hospital ID or Visitor badge and maintain appropriate physical distancing guidelines. Cashless methods of payment are preferred.
  • The café’s offer a variety of quick-serve and ‘grab & go’ meal offerings for breakfast, lunch and dinner. Self-serve food items and beverages have been eliminated. Personal/re-usable beverage cups cannot be used.


  • Vendors who do not provide direct healthcare services to patients will not be allowed to visit any clinical facility. Vendors who are engaged in other activities are encouraged to meet with respective staff via telecommunication. All vendors will be screened at designated entry points, including the Emergency Department.