Billing & Insurance
Important Notice: Updates to Patient Billing and Payment Portal
Effective February 3, 2025, Torrance Memorial Medical Center will transition to a new billing system, offering more convenience and enhanced communication options for patients. Key changes include:
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- Improved Features: Set up payment plans, print statements, and securely store credit cards in your digital wallet.
- Simplified Login: No more Easy Match Codes, usernames, or passwords to remember.
- Flexible Communication Options: Receive billing notifications via text, email, or printed mail. Customize your preferences by opting out of any method.
- Consolidated Billing: A single statement for both hospital and hospital-based physician charges where you are the Guarantor.
- New Statement Design: Easy-to-spot blue statements.
Important for Autopay Customers:
If you currently have an automated payment plan, you must re-enroll in the new system. Please contact our Customer Service Department at 310-517-1010 (Monday – Friday, 8:00AM to 4:00PM) to re-establish your payment plan starting February 3, 2025.
The current payment portal will retire on February 3, 2025.
We appreciate your understanding and are confident these changes will improve your billing experience.
Options to Pay
Similar to visits to your physician's office, Torrance Memorial may ask you for your co-payment, co-insurance, and/or deductible payments at the time of services based on your specific insurance benefits; however, if you are unable to pay, this does not preclude you from receiving services. We accept major credit cards, checks, and cash. Payment plans are also available.
Upon receipt of a patient statement, we provide a variety of options to pay:
- Online: Go to the Patient Payment Portal and enter your account # from your bill and date of birth.
Patient Payment Portal
- Text/Email: Click the link in the text message or email and enter credit card information
- Phone:
- Go through an automated system to make a payment
- Contact the Business Office at 310-517-1010 Monday through Friday 8:00AM – 4:00PM
- QR Code: Scan the code on the statement
- In Person: Please visit Admitting, first floor, main lobby, Lundquist Tower
- Mail: Include payment stub on bill and make check payable to “Torrance Memorial Medical Center”
Torrance Memorial Medical Center
Attn: Business Office
3330 Lomita Boulevard
Torrance, CA 90505
Your Hospital Bill
- After services are provided, Torrance Memorial will submit a claim to your insurance(s). It usually takes 30-45 days after your insurance company receives the claim for them to process it.
- Your insurance company may contact you for additional information. Please respond to their questions as quickly as possible to avoid a delayed payment.
- After your insurance(s) have paid, you will be billed for any balances left on your account.
- All balances are expected to be paid within 30 days of being billed or the guarantor must make appropriate payment arrangements.
- If you are experiencing issues with your patient responsibilities, then please contact the Business office to discuss options or click here to learn more about our Financial Assistance Program
Please keep in mind that your policy is an agreement between you and your insurance company. If you did not follow your insurance plan's terms, then they may not pay for all or part of your care and you may be responsible for the costs incurred during your care.
Additional Bills You May Receive
Physicians providing you with services related to your hospital visit will bill you separately. This can include fees related to specialists, anesthesiologists, emergency room physicians, pathologists, and radiologists. In addition, independent laboratories will also bill you separately for outstanding lab work. If you have questions about those bills, then please call the number printed on their statements.
How to Ensure Accurate Billing
Here are a few things that you can do before your visits to ensure accurate billing:
- When scheduling your appointment, pre-register. This will ensure that we have the correct demographic and billing information.
- Contact your insurance company to understand what is and is not covered by your policy. Make sure that Torracne Memorial accepts your insurance plan.
- If necessary, make sure that your provider has obtained any pre-certification or referral from your insurance company.
- Ask questions.
Surprise Medical Bills
Certain Federal and California laws provide patients protections against "Surprise Medical Bills" and "Balance Billing." Click here to learn more about your Patient Rights against Surprise Medical Bills Privacy.
