No Place Like Home
Torrance Memorial Home Health earns Elite award for the fourth year in a row.
If you’re reading this, you probably already know and appreciate Torrance Memorial Medical Center’s excellence as a hospital. But the medical center provides top-notch services beyond its walls. Case in point: its award-winning home care-providing agency.
Recently Torrance Memorial Home Health was granted Home Care Elite status—for the fourth consecutive year—from Decision Health, which rewards the top 25% of home health agencies in the country. Agencies are judged on publicly reported Medicare data, including quality of care, patient experience and financial performance.
Theresa Ferry, RN, BSN, MBA, CHCA, is executive director of Torrance Memorial Home Health and Hospice and knows why the agency continues to win these awards. “We work really hard,” she says, “and we’re focused on a high bar for quality. It starts at the top, with our CEO [Craig Leach]. Our quality metrics are high, and this hospital puts a big emphasis on patient experience.”
Home Health provides nurses, speech therapists, rehab staff, social workers, bathing aids and many more who make visits to patients’ homes to perform wound care, physical therapy, infusions, assessments, help finding caregivers and even advance directive planning. It’s a trend toward helping seniors stay at home and in touch with those they love, and it is surprisingly cost-effective.
“We started a program called ‘I Will,’ and what it means is that all of our caregivers—before they walk through someone’s front door—stop and say to themselves, “Today I will …” Some days it will be: ‘I will treat this patient like they are my mom.’ Other days it might be: ‘I will put everything but this patient out of my head.’ And patients see it, feel it … that dedication of our staff.”
Ferry had her own business and started with the group as a consultant. But she soon joined the staff and has been executive director for 10 years. “I just love it and am really proud. It’s a well-deserved award.”
For more information on Torrance Memorial Home Health and Hospice, call 310-784-3751.