Torrance Memorial Medical Center Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence
TORRANCE, Calif., September 8, 2020 – Torrance Memorial Medical is pleased to announce it has been named a 2020 Guardian of Excellence Award winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations in HCAHPS that have achieved the 95th percentile or above for performance in Patient Experience.
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period of one year.
The caregivers and staff of Torrance Memorial touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”