We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible.

For information about patient rights and responsibilities, read the document below:

Torrance Memorial also respects your right to privacy, prioritizing the safeguard of your personal health information. The Notice of Privacy Practices below describes how Torrance Memorial protects your confidential medical information:

HIPAA Forms

  • HIPAA Form #17 - Authorization for Use or Disclosure of Protected Health Information (PHI)
  • HIPAA Form #8 - Request to Amend PHI
  • HIPAA Form #6 - Request for Special Restriction on The Use or Disclosure of PHI
  • HIPAA Form #5 - Request for Restriction on the Manner of Confidential Communication
  • HIPAA Form #3 - Request for An Accounting of Disclosures
  • HIPAA Form #2 - Acknowledgment of Receipt of Notice of Privacy Practice

If you have any questions about the Notice of Privacy Practice, please contact

Privacy Officer
Torrance Memorial Medical Center
3330 Lomita Boulevard
Torrance, CA. 90505
(310) 784-6894
privacyofficer@tmmc.com

Torrance Memorial Social Media Public Policy

As an organization that promotes conversation about health and community, we at Torrance Memorial welcome the engagement of our social media followers. Our postings on social media receive a variety of comments, and many of such comments contribute to our social media pages. However, we reserve the right to remove comments and/or content on Torrance Memorial posts/pages that we identify as dangerous or inappropriate.

Comments/content are subject to removal if identified as:

  • Threatening, abusive or hateful
  • Obscene or indecent
  • Defamatory or libelous
  • False, deceptive or misleading
  • Compromising the safety of Torrance Memorial staff
  • Exposing any patient information
  • Containing photos obtained without proper consent
  • Containing copyrighted material
  • Spam, self-promoting or irrelevant in nature
  • Violating policies

In addition, we at Torrance Memorial reserve the right to restrict or block users who repeatedly post such comments/content. Our social media pages are a platform for positive, productive and insightful conversation. Thank you for your participation along with your cooperation.

Addressing Your Concerns

If you have any concerns while a patient, there are numerous resources to assist you.

Grievances and Complaints

You have the right to voice or submit a written complaint concerning the quality of care, treatments received or discontinued, or your ability to exercise your rights as a patient. Please use our Patient Feedback Portal or you may contact Administration at (310) 517-4612 or file a grievance in writing to:

Administration
Torrance Memorial Medical Center
3330 Lomita Blvd.
Torrance, CA 90505

Privacy Complaints

If you believe your privacy rights have been violated, you may file a complaint with the hospital or with the Secretary of the Department of Health and Human Services. To file a complaint with the hospital, contact our Privacy Officer, (310) 784-6894. All complaints must be submitted in writing and may be emailed to privacyofficer@tmmc.com.

Discrimination is Against the Law