What is
MyTorranceMemorial?
The portal is your personal health connection to portions of your medical
record. Here you can securely access information about your health at
any time – conveniently request appointments, view test results,
print immunization records, view medication lists and more.
What is the portal
NOT intended for?
The portal is NOT to be used for emergency related health care issues.
If you are experiencing a health care emergency, call 911 or visit the
nearest emergency room. If you have questions pertaining to your specific
medical care or needs, please contact your health care provider directly.
Who can participate?
The patient portal is available to all Torrance Memorial patients who are
12 years of age and older.
Are there any fees to use the portal?
No, it is a complimentary tool provided to you by Torrance Memorial. There
are no charges for using the portal.
Family and Proxy Access
Can I request access to my child or another adult’s portal information?
Yes. Proxy accounts are available for caregivers of seniors and patients
with special healthcare needs. Parents with legal custody of a child up
to the age of 12 may also request proxy access to their child’s
account. Proxy status continues after age 12 but will convert to limited
status as required by state law. For more information, please talk to
your physician’s office.
How do I get access to my child’s or another adult’s portal account?
To receive access to your child’s information, please contact their
doctor’s office or Health Information Management team.
What is the difference between teen and parent proxy access to a teen’s account?
For patients between the ages of 12 and 18 years, full access to the Patient
Portal will be available to the individual patient (your child). This
means that the patient may take part in their own portal account, allowing
them to take part in their own healthcare. The patient username and password
for access to the account may be shared with the patient as early as their
next visit or at any subsequent visit when the patient and provider mutually
agree that this would be beneficial. Specific information will be restricted.
Parental and guardian access will be limited to emailing your child's
doctor and viewing patient-entered flow sheets, immunizations, health
reminders and allergies, however full access to the patient's record
will not be authorized.
Can I have one account for my whole family?
No. For security purposes, each member of your family must have their own
individual account.
My Record
Can I update my personal info?
Yes, you are able to change your address, email address and alert preferences.
If I see a discrepancy or inaccurate information in my medical record,
who do I contact?
Please contact the Health Information Management (HIM) Department at 310-517-4721.
Hours are Monday - Friday, 8am - 5pm and Fridays, 8am - 4pm
For questions about your outpatient medical office records?
Please contact the Torrance Memorial Physician Network customer service
line at (310) 891-6717. Hours are Monday through Friday, 7:30 am to 4:30 pm.
Technical
Is the portal secure?
Yes. We take great pride in ensuring that your health information is kept
private and secure. Access to your record is controlled by strict security
measures including encryption as well as server-side digital certificate
authentication that ensures a secure data transmission between you and
Torrance Memorial.
What is your Privacy Policy?
Torrance Memorial is fully compliant with federal and state laws pertaining
to your privacy. Your name and email address will be treated with the
same privacy measures as your health records and will never be shared,
sold or leased.
I was logged out of my portal, what happened?
Protecting your privacy is our top priority. If while accessing the portal
your computer is idle for 20 minutes or more, you will automatically be
logged out. Additionally, we recommend that you log out of your account
any time you move away from your computer.
How do I get access and sign up?
Enrollment through the hospital: Patients will be offered an invitation to
MyTorranceMemorial during their hospital visit. This invitation will enable you to log in
and create your own user ID and password. You will be asked to provide
your email address and a valid picture ID to complete this process.
Enrollment from your physician office: During your next office visit please make sure we have your email address
on file. Using the email address you provide, you will receive an email
with the personalized information needed to create a secure online account.
Online Self Enrollment: Visit
www.mytorrancememorial.iqhealth.com/self-enrollment and follow the instructions. For this option you must have your SSN# on
file with your medical record.
When can I see my results?
Test results will be made available 35 hours after they are added to your
medical record. The results will not be immediately available to allow
time for your provider to review and/or discuss your results with you.
What if I forget my password?
- Select 'Forgot password?" from the login window.
- Enter your user name and click "Submit." (Clicking "Cancel"
will return you to the login window).
- Check your email for the password reset message.
- Click the link contained in the email. The link will direct you to a screen
where you will enter your user name and answer your security questions.
- Once authenticated you may enter a new password and confirm it.
What if I am having technical issues?
Contact Cerner technical support directly at (877) 621-8014.