COVID-19 Update

A message to our Torrance Memorial patients needing Medical Records

At Torrance Memorial, the health and well-being of our patients, our employees, and our community is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19). We remain committed to being responsive to the needs of our patients as the situation continues to evolve.

We are strongly encouraging you to use the MyTorranceMemorial patient portal to conveniently access your medical records, which includes your physician reports, procedure reports, allergy history, home medication list, immunization history, and view your test results. You may also review your discharge instructions, the summary of your care, and the discharge educational materials. You may also send your medical records to your physician’s office and send a secure message to Torrance Memorial. If you haven’t created your MyTorranceMemorial account, enroll now.

Release of Health Information

Torrance Memorial has partnered with Sharecare Health Data Services to fulfill your request for records.

Torrance Memorial is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

How to Make a Request

To request records and Radiology images from the hospital (Torrance Memorial Medical Center), complete the online form below. You will be required to provide a valid email address and a Government issued ID.

When will my online medical record request be ready?

  • Your records will be ready in 5 ‐ 10 business days from the receipt of your electronic request.

How do I check status of my records?

How do I contact Customer Service?

Additional Questions?

Physician's office records

To request records from my doctor’s office or urgent care (Torrance Memorial Physician Network), click here.

Hospital Records

If you are unable to complete the electronic form above, download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. For requests with sensitive information such as AIDS/HIV, mental health, and/or chemical dependency, use the Authorization for Use or Disclosure of Sensitive Protected Health Information form. The authorization is only valid for the specified date requested and expires one year from the date signed. Please note the processing of records is faster using the online form above.

Records are usually available within 10 business days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate on the authorization form.

Only the patient, parent/legal guardian, or the patient's legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/Conservatorship.

Mail
Torrance Memorial Medical Center
Attn.: Health Information Management Department
3330 Lomita Blvd.
Torrance, CA 90505

Fax
310-784-4852

In Person
1st Floor, West Tower
3325 Medical Center Drive
Torrance, CA 90505

Hours
Monday - Friday, 8:30 AM - 4:30 PM
Closed weekends and major holidays.

Birth Certificates

Birth certificates for individuals born at Torrance Memorial may be obtained from the Los Angeles County Office of the Clerk Recorder. Visit its web site at LAPublicHealth.org (click on vital records) or you may call 213-288-7812 for more information. Torrance Memorial does not keep or maintain birth certificates.

Billing Information

Please note that your medical records do not contain any billing information. For questions about your Torrance Memorial bill, please call the Business Office at 800-661-0004.

Fees

Records released to a patient, physician's office or a medical facility for treatment purposes are free of charge.

For More Information

If you have questions, are unsure what medical records you need, or would like more information regarding the process of receiving your medical records, please call 310-517-4721, Monday through Friday, from 8:30 AM to 4:30 PM. Closed weekends and major holidays.