COVID-19 Update

A message to our Torrance Memorial patients needing Medical Records

At Torrance Memorial, the health and well-being of our patients, our employees, and our community is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19). We remain committed to being responsive to the needs of our patients as the situation continues to evolve.

We are strongly encouraging you to use the MyTorranceMemorial patient portal to conveniently access your medical records, which includes your physician reports, procedure reports, allergy history, home medication list, immunization history, and view your test results. You may also review your discharge instructions, the summary of your care, and the discharge educational materials. You may also send your medical records to your physician’s office and send a secure message to Torrance Memorial. If you haven’t created your MyTorranceMemorial account, enroll now.

Release of Health Information

Torrance Memorial is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

How to Make a Request

To obtain a copy of your medical records from Torrance Memorial, please download the form below. You may also use this form to have your medical records sent to another medical facility.

Processing a Request

Records are usually available within 7 to 10 business days from the time the request is received. If you are interested in picking up your medical records in person, please note this at the top of the request form. If you plan to come to the Medical Records department to pick up a request that you have submitted, you must have a photo ID with you. To arrange for another individual to pick up the documents for you, please contact the Health Information Department for instructions at 310-517-4721.

Once your "Authorization for Use or Disclosure of Protected Health Information" form is completed, you may submit your request by mail, fax, or in person.

Mail
Torrance Memorial Medical Center
Attn.: Health Information Department
3330 Lomita Blvd.
Torrance, CA 90505

Fax
310-784-4852

In Person
1st Floor, West Tower
3330 Lomita Blvd.
Torrance, CA 90505

Hours
Monday - Thursday, 9:00 AM - 5:00 PM
Fridays, 9:00 AM - 4:00 PM
Weekends are by appointment only

Completing an Authorization

The Health Insurance Portability and Accountability Act, also known as HIPAA, requires hospitals to obtain an original, complete, and properly executed "Authorization for Use or Disclosure of Protected Health Information" form in order to provide a copy of a patient's medical record to a patient or anyone he or she designates. Only the patient, parent/legal guardian, or the patient's legal health care representative can sign the form to release medical records.

The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Requests for information regarding any of the following items must also be specifically initialed on the form:

  • AIDS/HIV
  • Mental Health
  • Chemical Dependency

Authorization to Release Forms

Please note that the authorization is valid one year from the date signed for the specific visit that you request.

Birth Certificates

Birth certificates for individuals born at Torrance Memorial may be obtained from the Los Angeles County Office of the Clerk Recorder. Visit its web site at LAPublicHealth.org (click on vital records) or you may call 213-240-7812 for more information. Torrance Memorial does not keep or maintain birth certificates.

Radiology and Imaging Results Request

Radiology and imaging results requests can now be obtained from Medical Records. You can call (310) 517-4721 or visit Medical Records in-person in the West Tower, 1st Floor.

Billing Information

Please note that your medical records do not contain any billing information. For questions about your Torrance Memorial bill, please call the Business Office at 800-661-0004.

Fees

Records released to a patient, physician's office or a medical facility are free of charge.

For More Information

If you have questions, are unsure what medical records you need, or would like more information regarding the process of receiving your medical records, please call 310-517-4721, Monday through Friday, from 9:00 AM to 4:00 PM.