Torrance Memorial Medical Center of Torrance, California has advised its patients of a privacy event that may have compromised certain personal information.

On January 6, 2020, Torrance Memorial was notified that a server used by its outside radiology vendor to receive radiological images from Torrance Memorial was unsecured and potentially accessible to unauthorized people. Upon receiving this notice, Torrance Memorial took immediate steps to investigate and address the issue.

Torrance Memorial’s investigation revealed that the server, which is owned and maintained by the vendor at its office, was unsecured from June 20, 2019 until December 13, 2019 when the vendor discovered the issue and secured the server. The vendor has confirmed that subsequent scans of its systems show that the server is now secure.

The vendor involved in the incident only stores a small number of patient images on this server temporarily and automatically deletes them from the server every 24 hours. Nonetheless, because the images potentially accessible on the server during that time contained sensitive information, Torrance Memorial has provided written notice of the incident to all potentially affected patients whose radiology images were temporarily stored on the server between June 20, 2019 and December 13, 2019. The patient image files on the unsecured server during that time included patient names, dates of birth, gender, medical record number, accession number, and referring physician (if available). The files did not contain social security numbers or any financial/payment information.

“We take patient privacy seriously, and are very sorry for any concern or inconvenience this incident has caused or may cause to anyone who has been affected,” said Torrance Memorial Privacy Officer, Mary Goodloe. As an added precaution to help protect patients’ information from potential misuse, Torrance Memorial is offering identity theft monitoring and restoration services through First Watch ID at no cost to those affected by the incident.

Those who believe they may have been affected by this incident may call Torrance Memorial at its dedicated, toll-free incident response hotline at (877) 730-4562 for more information. Representatives are available Monday through Friday from 6:00 a.m. until 4:00 p.m. PT. (9:00 a.m. until 7:00 p.m. ET).

Media Contact:
Erin Fiorito