Torrance Memorial Medical Center of Torrance, California has advised its
patients of a privacy event that may have compromised certain personal
On January 6, 2020, Torrance Memorial was notified that a server used by
its outside radiology vendor to receive radiological images from Torrance
Memorial was unsecured and potentially accessible to unauthorized people.
Upon receiving this notice, Torrance Memorial took immediate steps to
investigate and address the issue.
Torrance Memorial’s investigation revealed that the server, which
is owned and maintained by the vendor at its office, was unsecured from
June 20, 2019 until December 13, 2019 when the vendor discovered the issue
and secured the server. The vendor has confirmed that subsequent scans
of its systems show that the server is now secure.
The vendor involved in the incident only stores a small number of patient
images on this server temporarily and automatically deletes them from
the server every 24 hours. Nonetheless, because the images potentially
accessible on the server during that time contained sensitive information,
Torrance Memorial has provided written notice of the incident to all potentially
affected patients whose radiology images were temporarily stored on the
server between June 20, 2019 and December 13, 2019. The patient image
files on the unsecured server during that time included patient names,
dates of birth, gender, medical record number, accession number, and referring
physician (if available). The files did not contain social security numbers
or any financial/payment information.
“We take patient privacy seriously, and are very sorry for any concern
or inconvenience this incident has caused or may cause to anyone who has
been affected,” said Torrance Memorial Privacy Officer, Mary Goodloe.
As an added precaution to help protect patients’ information from
potential misuse, Torrance Memorial is offering identity theft monitoring
and restoration services through First Watch ID at no cost to those affected
by the incident.
Those who believe they may have been affected by this incident may call
Torrance Memorial at its dedicated, toll-free incident response hotline
at (877) 730-4562 for more information. Representatives are available
Monday through Friday from 6:00 a.m. until 4:00 p.m. PT. (9:00 a.m. until
7:00 p.m. ET).