Frequently Asked Questions

Q: What happened?

Torrance Memorial was targeted by a cyberattack that allowed an unauthorized actor(s) access to two email accounts that contained work-related reports. To date, we have no evidence of any actual or attempted misuse of information as a result of this incident. Torrance Memorial considers matters of security and privacy of the utmost importance and we are taking proactive steps to address this incident.

Q: What information may have been affected by this incident?

Again, to date, we have no evidence of any actual or attempted misuse of information as a result of this incident. However, the email accounts that were accessed through this incident contained sensitive personal information including names, dates of birth, address information, telephone numbers, medical record numbers, Social Security numbers, health insurance information, and other clinical/diagnostic information.

Q: How will I know if I am affected by this incident?

On June 19, 2017, Torrance Memorial began mailing notice letters to individuals whose data was present on the affected systems for whom Torrance has address information. Torrance Memorial will continue the notification process should additional individuals be determined to be potentially impacted. In the meantime, if you believe you may be impacted, our dedicated assistance line can be reached at (877) 238-2074, Monday through Friday, 9 am to 7 pm EST (Closed on U.S. observed holidays). Please provide reference number 9995061317 when calling.

Q: Is Torrance Memorial providing impacted individuals access to credit monitoring services?

Yes, Torrance Memorial is providing potentially impacted individuals access to credit monitoring services. Information on these services is included in the notice letter mailed to individuals whose information was on the affected systems for whom Torrance Memorial has address information.

Q: What may I do to protect my information?

Monitor Your Accounts.
Credit Reports & Explanation of Benefits. We encourage you to remain vigilant against incidents of identity theft and fraud, to review your account statements, and to monitor your free credit reports and explanation of benefits forms for suspicious activity. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.

Fraud Alerts.
At no charge, you can also have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it may also delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below:

  • Equifax
    P.O. Box 105069 Atlanta, GA 30348
    800-525-6285
    www.equifax.com
  • Experian
    P.O. Box 2002 Allen, TX 75013
    888-397-3742
    www.experian.com
  • TransUnion
    P.O. Box 2000 Chester, PA 19106
    800-680-7289
    www.transunion.com

Security Freeze.
You may also place a security freeze on your credit reports. A security freeze prohibits a credit bureau from releasing any information from a consumer’s credit report without the consumer’s written authorization. However, please be advised that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit mortgages, employment, housing, or other services. If you have been a victim of identity theft and you provide the credit bureau with a valid police report, it cannot charge you to place, lift, or remove a security freeze. In all other cases, a credit bureau may charge you a fee to place, temporarily lift, or permanently remove a security freeze. Fees vary based on where you live, but commonly range from $3 to $15. You will need to place a security freeze separately with each of the three major credit bureaus listed above if you wish to place a freeze on all of your credit files. In order to request a security freeze, you will need to supply your full name, address, date of birth, Social Security number, current address, all addresses for up to five previous years, email address, a copy of your state identification card or driver’s license, and a copy of a utility bill, bank or insurance statement, or other statement proving residence. To find out more on how to place a security freeze, you can use the following contact information:

  • Equifax Security Freeze
    P.O. Box 105788
    Atlanta, GA 30348
    1-800-685-1111
    https://www.freeze.equifax.com
  • Experian Security Freeze P.O. Box 9554
    Allen, TX 75013
    1-888-397-3742
    www.experian.com/freeze/
  • TransUnion
    P.O. Box 2000 Chester, PA 19016
    1-888-909-8872
    www.transunion.com/

Additional Information.
You can further educate yourself regarding identity theft, security freezes, fraud alerts, and the steps you can take to protect yourself against identity theft and fraud by contacting the Federal Trade Commission or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission encourages those who discover that their information has been misused to file a complaint with them.


For Maryland residents, the Maryland Attorney General can be reached at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-888-743-0023; and www.oag.state.md.us. Torrance Memorial is located at 3330 Lomita Blvd. Torrance CA, 90505.

For North Carolina residents, the North Carolina Attorney General can be contacted by mail at 9001 Mail Service Center, Raleigh, NC 27699-9001; toll-free at 1-877-566-7226; by phone at 1-919-716-6400; and online at www.ncdoj.gov.

For Massachusetts residents, you have the right to file and obtain a police report if you ever experience identity theft or fraud. Please note that, in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide some kind of proof that you have been a victim.
Instances of known or suspected identity theft should be reported to law enforcement, the Federal Trade Commission, and your state Attorney General. This notice has not been delayed as the result of a law enforcement investigation.