Frequently Asked Questions
Q: What happened?
Torrance Memorial was targeted by a cyberattack that allowed an unauthorized
actor(s) access to two email accounts that contained work-related reports.
To date, we have no evidence of any actual or attempted misuse of information
as a result of this incident. Torrance Memorial considers matters of security
and privacy of the utmost importance and we are taking proactive steps
to address this incident.
Q: What information may have been affected by this incident?
Again, to date, we have no evidence of any actual or attempted misuse of
information as a result of this incident. However, the email accounts
that were accessed through this incident contained sensitive personal
information including names, dates of birth, address information, telephone
numbers, medical record numbers, Social Security numbers, health insurance
information, and other clinical/diagnostic information.
Q: How will I know if I am affected by this incident?
On June 19, 2017, Torrance Memorial began mailing notice letters to individuals
whose data was present on the affected systems for whom Torrance has address
information. Torrance Memorial will continue the notification process
should additional individuals be determined to be potentially impacted.
In the meantime, if you believe you may be impacted, our dedicated assistance
line can be reached at (877) 238-2074, Monday through Friday, 9 am to
7 pm EST (Closed on U.S. observed holidays). Please provide reference
number 9995061317 when calling.
Q: Is Torrance Memorial providing impacted individuals access to credit
Yes, Torrance Memorial is providing potentially impacted individuals access
to credit monitoring services. Information on these services is included
in the notice letter mailed to individuals whose information was on the
affected systems for whom Torrance Memorial has address information.
Q: What may I do to protect my information?
Monitor Your Accounts.
Credit Reports & Explanation of Benefits. We encourage you to remain
vigilant against incidents of identity theft and fraud, to review your
account statements, and to monitor your free credit reports and explanation
of benefits forms for suspicious activity. Under U.S. law, you are entitled
to one free credit report annually from each of the three major credit
reporting bureaus. To order your free credit report, visit www.annualcreditreport.com
or call, toll-free, 1-877-322-8228. You may also contact the three major
credit bureaus directly to request a free copy of your credit report.
At no charge, you can also have these credit bureaus place a “fraud
alert” on your file that alerts creditors to take additional steps
to verify your identity prior to granting credit in your name. Note, however,
that because it tells creditors to follow certain procedures to protect
you, it may also delay your ability to obtain credit while the agency
verifies your identity. As soon as one credit bureau confirms your fraud
alert, the others are notified to place fraud alerts on your file. Should
you wish to place a fraud alert, or should you have any questions regarding
your credit report, please contact any one of the agencies listed below:
P.O. Box 105069 Atlanta, GA 30348
P.O. Box 2002 Allen, TX 75013
P.O. Box 2000 Chester, PA 19106
You may also place a security freeze on your credit reports. A security
freeze prohibits a credit bureau from releasing any information from a
consumer’s credit report without the consumer’s written authorization.
However, please be advised that placing a security freeze on your credit
report may delay, interfere with, or prevent the timely approval of any
requests you make for new loans, credit mortgages, employment, housing,
or other services. If you have been a victim of identity theft and you
provide the credit bureau with a valid police report, it cannot charge
you to place, lift, or remove a security freeze. In all other cases, a
credit bureau may charge you a fee to place, temporarily lift, or permanently
remove a security freeze. Fees vary based on where you live, but commonly
range from $3 to $15. You will need to place a security freeze separately
with each of the three major credit bureaus listed above if you wish to
place a freeze on all of your credit files. In order to request a security
freeze, you will need to supply your full name, address, date of birth,
Social Security number, current address, all addresses for up to five
previous years, email address, a copy of your state identification card
or driver’s license, and a copy of a utility bill, bank or insurance
statement, or other statement proving residence. To find out more on how
to place a security freeze, you can use the following contact information:
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348
Experian Security Freeze P.O. Box 9554
Allen, TX 75013
P.O. Box 2000 Chester, PA 19016
You can further educate yourself regarding identity theft, security freezes,
fraud alerts, and the steps you can take to protect yourself against identity
theft and fraud by contacting the Federal Trade Commission or your state
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue
NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338);
and TTY: 1-866-653-4261. The Federal Trade Commission encourages those
who discover that their information has been misused to file a complaint
For Maryland residents, the Maryland Attorney General can be reached at: 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202; 1-888-743-0023; and www.oag.state.md.us. Torrance
Memorial is located at 3330 Lomita Blvd. Torrance CA, 90505.
For North Carolina residents, the North Carolina Attorney General can be contacted by mail at 9001 Mail
Service Center, Raleigh, NC 27699-9001; toll-free at 1-877-566-7226; by
phone at 1-919-716-6400; and online at www.ncdoj.gov.
For Massachusetts residents, you have the right to file and obtain a police report if you ever experience
identity theft or fraud. Please note that, in order to file a crime report
or incident report with law enforcement for identity theft, you will likely
need to provide some kind of proof that you have been a victim.
Instances of known or suspected identity theft should be reported to law
enforcement, the Federal Trade Commission, and your state Attorney General.
This notice has not been delayed as the result of a law enforcement investigation.