Torrance Memorial Medical Center Receives 2020 Press Ganey Guardian of
Excellence Award for Achieving and Sustaining Excellence in Patient Experience
TORRANCE, Calif., September 8, 2020 – Torrance Memorial Medical is pleased to announce it has been named
a 2020 Guardian of Excellence Award winner by Press Ganey. The Guardian
of Excellence Award recognizes top-performing health care organizations
in HCAHPS that have achieved the 95th percentile or above for performance in Patient Experience.
The Press Ganey Guardian of Excellence Award is a nationally recognized
symbol of achievement in health care. Presented annually, the award honors
clients who consistently sustained performance in the top 5% of all Press
Ganey clients for each reporting period of one year.
The caregivers and staff of
Torrance Memorial touch the lives of patients and their families in profound ways,”
said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey.
“This award reflects their deep commitment to listening to the voices
of their patients and our shared mission to reduce suffering and improve
the safety, quality, and experience of patient-centered care. I continue
to be humbled and inspired by their heroic efforts to care for patients
in the face of the uncertainty, stress, and fear brought on by the COVID-19
pandemic. Press Ganey is proud to partner with them in this noble work
and we congratulate them on this tremendous achievement.”
About Torrance Memorial Medical Center
Founded in 1925 by Jared Sidney and Helena Childs Torrance, Torrance Memorial
Medical Center is a 512-bed, nonprofit medical center established to provide
quality health care services predominantly to the residents of the South
Bay, Peninsula and Harbor communities. Torrance Memorial seeks to offer
the most current and effective medical technologies rendered in a compassionate,
caring manner. No longer just a hospital, today Torrance Memorial Medical
Center includes an extensive integrated system of physicians and comprehensive
medical services to provide coordinated communication and continuum of
care. Torrance Memorial is affiliated with Cedars-Sinai under the umbrella
of Cedars-Sinai Health System. Torrance Memorial’s nursing program
has earned coveted Magnet® recognition from the American Nurses Credentialing Center, which recognizes
nursing excellence. Torrance Memorial Medical Center has once again been
recognized as a Best Hospital for 2020-21 for the ninth straight year by
U.S. News & World Report, placing the hospital in the top 3% in the state. Torrance Memorial remains the 12th highest ranking hospital for overall hospital quality in the state of
California and moved up in ranking to 6th in the Los Angeles region.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement
35 years ago. Today Press Ganey offers an integrated suite of solutions
that enable enterprise transformation across the patient journey. Delivered
through a cutting-edge digital platform built on a foundation of data
security, Press Ganey solutions address safety, clinical excellence, patient
experience, and workforce engagement. The company works with more than
41,000 health care facilities in its mission to reduce patient suffering
and enhance caregiver resilience to improve the overall safety, quality,
and experience of care.
MEDIA CONTACT:
Julie Taylor, Manager, Marketing and Communications
Phone: 310-784-4952