Torrance Memorial Earns a 5-Star/4-Star Rating from the Centers for Medicare
and Medicaid Services
One of only two hospitals in the Los Angeles area to earn this prestigious
Torrance Memorial Medical Center is honored to have earned a 5-Star overall
rating — the highest possible — from the Centers for Medicare
and Medicaid Services (CMS) Hospital Compare program. Only 8% of hospitals
in California, and 9% of hospitals in the US, achieved a 5-Star rating
in 2017, making Torrance Memorial one of a select few to achieve this ranking.
Additionally, Torrance Memorial is equally proud to have earned a 4-Star
rating from the Hospital Consumer Assessment of Healthcare Providers and
Systems (HCAHPS) survey, which asks patients to rate their hospital experience
in key categories that range from communication with staff, to responsiveness,
to cleanliness. Patients are also are asked to rate their overall hospital
experience, a category in which Torrance Memorial ranks especially high.
The combined 5-Star/4-Star ranking makes Torrance Memorial one of only
two hospitals in the Los Angeles area, and one of only 5% in the state,
to have achieved that combined rating. We are extremely proud of what
this accomplishment means — for our staff and, most importantly,
for our patients.
“Both these rankings reflect a real commitment, on the part of each
and every one of the staff at Torrance Memorial, to providing our patients
with excellent personalized care that meets and exceeds expectations,”
says Craig Leach, CEO and President of Torrance Memorial. “Achieving
this level of care requires a dedicated team effort by people in all areas
of the hospital — from our nurses and doctors to our housekeeping
staff, infection prevention specialists, valets, security guards, volunteers,
and countless more. And, at the end of the day, it’s all about our
patients. They are the reason we’re here, and our success is their
According to CMS, the overall hospital quality star ratings are based on
57 hospital inpatient and outpatient quality measures from seven categories,
including mortality, safety of care, readmissions, patient experience
(which is derived from the HCAHPS survey results), effectiveness of care,
timeliness of care, and efficient use of medical imaging.
The purpose of the rating system is to help patients and families make
informed choices about where they receive their medical care, as well
as to encourage hospitals to improve the quality of care they provide.
The star rating system provides an easily understandable way for consumers
to compare hospitals to find the best care.
As Torrance Memorial continues to grow, through our new affiliation with
Cedars-Sinai, our staff will continue its ongoing commitment to providing
all of our patients, their families and our community of South Bay with
the highest quality care and service.
For more information about the CMS hospital quality ratings, visit the
Hospital Compare overall rating website.