Visitor Restrictions Policy

Effective March 19, 2020

Torrance Memorial’s top priority is to protect the health and well-being of our patients, staff and physicians. In accordance with the CDC and the Los Angeles Department of Public Health, we have updated our visitor restriction policy in all patient care areas.

Inpatient Units:

  • Starting March 19, 2020, at 8:00 PM, no visitors will be allowed in any inpatient areas until further notice with the exceptions below:
    • Pediatrics and NICU: One parent/guardian per patient will be allowed at a time after screening.
    • Labor and Delivery: One visitor per patient will be allowed at a time after screening.
    • Compassionate Care: Visitor permission may be allowed at the discretion of our care teams. Limited to no more than two visitors at a time.

Surgery Waiting Areas:

  • No visitors will be allowed in surgery waiting areas.

Emergency Department:

  • No visitors will be allowed in the Emergency Department.

Hunt Cancer Center:

  • At this time, only patients will be allowed into the Hunt Cancer Center. Visitors will not be allowed at this time.

Outpatient Services (Imaging, Cardiology, Endoscopy, Infusion Center, Radiation Oncology, Polak Imaging, Breast Diagnostic Center, etc.):

  • One visitor/caregiver allowed to accompany the patient if the patient requires assistance only.

Torrance Memorial Physician Network Offices:

  • Effective March 16, 2020, Torrance Memorial Physician Network offices are limiting visitors in all patient areas to reduce the risk of spreading infectious diseases such as COVID-19 and influenza. One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.

All Patients and Visitors:

  • Starting March 20, 2020, any visitors who are allowed will be screened for symptoms, travel and contact history, and temperature checked by our staff at the door. Visitors who leave and come back will need to be re-screened.
  • Visitors who are experiencing any cold or flu-like symptoms (e.g., fever, cough), travel history or close contact with symptomatic persons returning from areas with high geographic infection will not be allowed and instructed to return home.
  • All visitors must be 12 years or older.
  • All visitors will be provided a visitor sticker designated for that visit and must be worn at all times.
  • Any additional visitors will not be allowed into the facility to use the lobby, waiting areas or cafeteria.
  • Volunteer Escort Services will continue to provide wayfinding assistance.
  • We encourage family, caregivers and friends to use alternative methods of communications such as phone or video chat.

Medical Center Temporary Entrance Closures:

In order to best maintain restricted access to visitors, the following measures will be implemented:

  • West Discharge entrance will be closed.
  • Patient discharge will be redirected to the Lundquist Tower Main Lobby South Door.
    • To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
  • West Entry will be staffed by a screener and open Monday - Friday from 7 AM - 8 PM.
  • Outpatient Surgery West Entry (under the bridge) will be staffed by a screener and remain open Monday - Friday from 5 AM - 5 PM.
  • West Tower will be by badge entry only.

We understand these restrictions will be difficult for patients and their loved ones. Please know that this decision is to protect the ongoing wellness of our patients, staff and our community.


General Campus Information

Cafeterias:

  • Revive Café in the Specialty Center building will be closed effective Tuesday, 3/17/2020
  • Bottled water purchases in retail areas will be limited to 1 bottle per person, per visit
  • We will be decreasing number of tables in dining area to increase spacing between seated customers
  • Yang Café & Helena’s: In order to increase speed of service and limit the number of customers waiting in line at the grill, we will be closing “made to order” options.
  • Food Services Changes Temporarily Limit Outside Food Deliveries for Staff
    • We are encouraging staff to restrict the use of all external catering, including GrubHub, for meetings or personal meals and only use in-house catering services (preferably, boxed meals). This will allow us to ensure proper food preparation and safe food handling. We are restricting any non-essential visitors access to patient areas, so all outside food deliveries service must be retrieved by the ordering unit’s personnel in the main lobby. Additionally, we are eliminating self-serve food options in all cafeterias. This includes the salad bar, soup station and any other self-serve, customer-handled food products.

Patient Food Services

  • Food Services Changes Temporarily Limit Outside Food for Patients
    • To minimize the transmission of COVID-19 and potential food contamination, we are not allowing patients to receive food from outside sources (e.g. homemade or restaurant prepared food). Food services can be contacted if special patient needs arise.
  • Restricting bottled water delivery on the patient units to only those units that do not have an ice & water dispenser. Patients will continue to receive bottled water if ordered with their meals. We ask patients not call Nutrition Services for individual waters at times other than their meal delivery. Between meal water needs should be provided from the patient nourishment rooms on the unit.

Valet: Until further notice, valet services in the main parking structure will be suspended. Self-parking still available for patients. See Map.

Community Events, Lectures, Classes & Support Groups: All planned community events, lectures, classes and support groups are canceled until further notice.

Vendors: Vendors who do not provide direct healthcare services to patients will not be allowed to visit any clinical facility. Vendors who are engaged in other activities are encouraged to meet with respective staff via telecommunication. All vendors will be screened at designated entry points, including the Emergency Department.

Gift Shop: The Auxiliary’s Gift Shop in Lundquist Tower will limit hours to Monday-Saturday 10:00am-2:00pm, Sunday 12:00-4:00pm for the next two weeks.

Pet Visitation & Eucharistic Ministry: Pet Visitation and Eucharistic Ministry volunteer visits are suspended until further notice.