Visitor Restrictions Policy
Effective March 19, 2020
Torrance Memorial’s top priority is to protect the health and well-being
of our patients, staff and physicians. In accordance with the CDC and
the Los Angeles Department of Public Health, we have updated our visitor
restriction policy in all patient care areas.
Starting March 19, 2020, at 8:00 PM,
no visitors will be allowed in any inpatient areas until further notice
with the exceptions below:
Pediatrics and NICU: One parent/guardian per patient will be allowed at a time after screening.
Labor and Delivery: One visitor per patient will be allowed at a time after screening.
Compassionate Care: Visitor permission may be allowed at the discretion of our care teams.
Limited to no more than two visitors at a time.
Surgery Waiting Areas:
- No visitors will be allowed in surgery waiting areas.
- No visitors will be allowed in the Emergency Department.
Hunt Cancer Center:
- At this time, only patients will be allowed into the Hunt Cancer Center.
Visitors will not be allowed at this time.
Outpatient Services (Imaging, Cardiology, Endoscopy, Infusion Center, Radiation
Oncology, Polak Imaging, Breast Diagnostic Center, etc.):
- One visitor/caregiver allowed to accompany the patient if the patient requires
Torrance Memorial Physician Network Offices:
- Effective March 16, 2020, Torrance Memorial Physician Network offices are
limiting visitors in all patient areas to reduce the risk of spreading
infectious diseases such as COVID-19 and influenza. One person is allowed
to accompany each patient to an appointment, unless an aide or assistant
All Patients and Visitors:
- Starting March 20, 2020, any visitors who are allowed will be screened
for symptoms, travel and contact history, and temperature checked by our
staff at the door. Visitors who leave and come back will need to be re-screened.
- Visitors who are experiencing any cold or flu-like symptoms (e.g., fever,
cough), travel history or close contact with symptomatic persons returning
from areas with high geographic infection will not be allowed and instructed
to return home.
- All visitors must be 12 years or older.
- All visitors will be provided a visitor sticker designated for that visit
and must be worn at all times.
- Any additional visitors will not be allowed into the facility to use the
lobby, waiting areas or cafeteria.
- Volunteer Escort Services will continue to provide wayfinding assistance.
- We encourage family, caregivers and friends to use alternative methods
of communications such as phone or video chat.
Medical Center Temporary Entrance Closures:
In order to best maintain restricted access to visitors, the following
measures will be implemented:
West Discharge entrance will be closed.
Patient discharge will be redirected to the
Lundquist Tower Main Lobby South Door.
- To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
West Entry will be staffed by a screener and open Monday - Friday from 7 AM - 8 PM.
Outpatient Surgery West Entry (under the bridge) will be staffed by a screener and remain open Monday
- Friday from 5 AM - 5 PM.
West Tower will be by badge entry only.
We understand these restrictions will be difficult for patients and their
loved ones. Please know that this decision is to protect the ongoing wellness
of our patients, staff and our community.
General Campus Information
- Revive Café in the Specialty Center building will be closed effective
- Bottled water purchases in retail areas will be limited to 1 bottle per
person, per visit
- We will be decreasing number of tables in dining area to increase spacing
between seated customers
- Yang Café & Helena’s: In order to increase speed of service
and limit the number of customers waiting in line at the grill, we will
be closing “made to order” options.
Food Services Changes Temporarily Limit Outside Food Deliveries for Staff
- We are encouraging staff to restrict the use of all external catering,
including GrubHub, for meetings or personal meals and only use in-house
catering services (preferably, boxed meals). This will allow us to ensure
proper food preparation and safe food handling. We are restricting any
non-essential visitors access to patient areas, so all outside food deliveries
service must be retrieved by the ordering unit’s personnel in the
main lobby. Additionally, we are eliminating self-serve food options in
all cafeterias. This includes the salad bar, soup station and any other
self-serve, customer-handled food products.
Patient Food Services
Food Services Changes Temporarily Limit Outside Food for Patients
- To minimize the transmission of COVID-19 and potential food contamination,
we are not allowing patients to receive food from outside sources (e.g.
homemade or restaurant prepared food). Food services can be contacted
if special patient needs arise.
- Restricting bottled water delivery on the patient units to only those units
that do not have an ice & water dispenser. Patients will continue
to receive bottled water if ordered with their meals. We ask patients
not call Nutrition Services for individual waters at times other than
their meal delivery. Between meal water needs should be provided from
the patient nourishment rooms on the unit.
Valet: Until further notice, valet services in the main parking structure will
be suspended. Self-parking still available for patients.
Community Events, Lectures, Classes & Support Groups: All planned community events, lectures, classes and support groups are
canceled until further notice.
Vendors: Vendors who do not provide direct healthcare services to patients will
not be allowed to visit any clinical facility. Vendors who are engaged
in other activities are encouraged to meet with respective staff via telecommunication.
All vendors will be screened at designated entry points, including the
Gift Shop: The Auxiliary’s Gift Shop in Lundquist Tower will limit hours to
Monday-Saturday 10:00am-2:00pm, Sunday 12:00-4:00pm for the next two weeks.
Pet Visitation & Eucharistic Ministry: Pet Visitation and Eucharistic Ministry volunteer visits are suspended
until further notice.