Effective September 1, 2020
In accordance with the CDC, the Los Angeles Department of Public Health
and our Infection Prevention specialists, we have updated our visitor
restriction guidelines. Thank you for your support of the new measures
we are taking to keep our staff and patients safe.
For All Visitors
All visitors, except those accompanying patients receiving services in
West Tower, must enter the facility through the Lundquist Tower Main Lobby
Entrance to complete a temperature check, health screening and obtain
a daily visitor badge that must be displayed at all times. Visitors must
present a government ID to the Security desk to receive a visitor badge.
If visitors enter through another location, they will complete the health
screening but will be directed to the Lundquist Tower Main Lobby to obtain
a visitor badge.
No visitors under the age of 16 will be allowed with the exception of compassionate
Visitors are required to wear face coverings and a daily visitor badge
at all times on the Torrance Memorial campus.
Do Not Visit If You Have:
- Any symptoms such as fever above 100 degrees, cough, shortness of breath
or difficulty breathing, runny nose or sneezing, chills, muscle pain,
nausea, vomiting, fatigue, body aches, sore throat, diarrhea or new loss
of taste or smell.
- Been exposed to COVID-19 or have recent travel history.
and Medical/Surgical Units – One visitor per day between 12 p.m. – 6 p.m. Visitor must
be the same individual for the entire day.
Maternity Units – One support person, 24 hours a day, per stay.
Doulas - Maternity patients may also choose to use a certified trained doula
in addition to the one support person. Prior arrangements for doula to
be present must be made with the Labor & Delivery lead nurse and doula
must comply with PPE and Infection Prevention guidelines. Doula must not
be caring for any sick contacts in their practice. Doula must leave facility
Pediatrics & NICU – Two parents/guardians 24 hours a day; may visit at the same time.
Transitional Care Unit – No visitors allowed.
Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to two visitors, 24 hours a day.
Additional Inpatient Area Considerations
- Visitors are not allowed for patients with or suspected of having COVID-19,
unless the clinical team has determined the patient is considered compassionate care.
- Visitors are not permitted to bring food back to patient rooms with the
exception of maternity units.
- Visitors must remain with the patient in their assigned room.
- All unit, procedural and surgical waiting rooms will remain closed.
Emergency Department – If social distancing permits, one visitor per patient may be allowed unless
patient is exhibiting respiratory or COVID-19 symptoms.
All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the
patient requires special assistance in the following areas:
- Outpatient Surgery
- Hunt Cancer Center
- Radiation Oncology
- Radiology and Imaging
- Laboratory and Blood Draw
- Rehabilitation, Infusion and Ambulatory Care
- Endoscopy, GI Lab, and Nuclear Medicine
Doctor Appointments and Urgent Care Centers
As we know, this situation can change quickly. We are prepared for an increase
in patient volume and if necessary will adapt the visitor policy to meet
General Campus Information
Temporary Entrance Closures
In order to best maintain restricted access to visitors, the following
measures will be implemented:
All visitors, with the exception of Radiation Oncology, will need to enter
Lundquist Tower Main Lobby South Door.
Patient discharges will temporarily be redirected to the
Lundquist Tower Main Lobby South Door.
- To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
- Only ambulance pick-up is available at the Lundquist Tower North Door facing
West Discharge entrance will be closed.
West Tower will be staffed by a screener and remain open Monday - Friday from 5 AM - 5 PM.
- All of the hospital’s dining facilities are open. All guests must
wear a mask, have a visible hospital ID or Visitor badge and maintain
appropriate physical distancing guidelines. Cashless methods of payment
are preferred. Indoor seating is available in both Yang Café and
Helena’s Bistro at 50% of normal seating capacity. Each table has
a 2-guest maximum seating capacity.
- Additional outdoor seating is available on the Yang Café patio and
on the patio outside Jared’s Employee Lounge on the second floor
of the Central Tower.
- The café’s offer a variety of quick-serve and ‘grab
& go’ meal offerings for breakfast, lunch and dinner. Self-serve
food items and beverages have been eliminated. Personal/re-usable beverage
cups cannot be used.
Patient Food Services
- To minimize the transmission of COVID-19 and potential food contamination,
we are not allowing patients to receive food from outside sources (e.g.
homemade or restaurant prepared food) with the exception of Maternal and
Child Health Services. Food services can be contacted if special patient
Until further notice, valet services in the main parking structure will
be suspended. Self-parking still available for patients.
- The Auxiliary’s Gift Shop in Lundquist Tower will limit hours to
Monday-Saturday 10:00am-2:00pm, Sunday 12:00-4:00pm for the next two weeks.
Pet Visitation & Eucharistic Ministry
Community Events, Lectures, Classes & Support Groups
- Vendors who do not provide direct healthcare services to patients will
not be allowed to visit any clinical facility. Vendors who are engaged
in other activities are encouraged to meet with respective staff via telecommunication.
All vendors will be screened at designated entry points, including the