Updated May 4, 2021
With the recent decline in the rate of infections, hospitalizations and
vaccination availability, it was determined we could safely expand our
visitor guidelines. We expand inpatient areas first and when our volunteer
staffing increases, we will also expand visitor guidelines for surgical services.
Below are the updated guidelines and date they go into effect.
For All Visitors
All visitors, except those accompanying patients receiving services in
West Tower, must enter the facility through the Lundquist Tower Main Lobby
Entrance to complete a temperature check, health screening and obtain
a daily visitor badge that must be displayed at all times.
Visitors must present a government ID to the Security desk to receive a
visitor badge. If visitors enter through another location, they will complete
the health screening but will be directed to the Lundquist Tower Main
Lobby to obtain a visitor badge. No visitors under the age of 16 will
be allowed with the exception of compassionate care visitation.
Visitors are required to wear face coverings and a daily visitor badge
at all times on the Torrance Memorial campus. In accordance with the CDC
visitors must remove gloves before entering our facilities.
Do Not Visit If You Have:
- Any symptoms such as fever above 100 degrees, cough, shortness of breath
or difficulty breathing, runny nose or sneezing, chills, muscle pain,
nausea, vomiting, fatigue, body aches, sore throat, diarrhea or new loss
of taste or smell.
- Been exposed to COVID-19 or have recent travel history.
- Waiting for results of a COVID-19 test
- Recovering from COVID-19 infection or had a recent (within 14 days) positive test
Inpatient Areas - Effective 5/4
and Medical/Surgical Units – Two visitors at a time between 8 a.m. – 8 p.m.
Maternity Units – Two support persons, 24 hours a day, per stay.
Doulas - Maternity patients may also choose to use a certified trained doula
in addition to the one support person. Prior arrangements for doula to
be present must be made with the Labor & Delivery lead nurse and doula
must comply with PPE and Infection Prevention guidelines. Doula must not
be caring for any sick contacts in their practice. Doula must leave facility
Pediatrics & NICU – Two parents/guardians 24 hours a day; may visit at the same time.
Transitional Care Unit – TCU will allow a limited number of visitors each day between 9:30am
to 5:30pm. To best protect all patients and staff, patients may have one
scheduled visitor per day for a one hour visit. TCU visitors must call
310-784-4924 to schedule appointment. Patient visits will occur in a separate,
restricted location outside of the unit.
Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to five visitors at a time, 24 hours a day.
Additional Inpatient Area Considerations
- Visitors are not allowed for patients with or suspected of having COVID-19,
unless the clinical team has determined the patient is considered compassionate
care or needing family care team conference that cannot be done via Zoom
- Visitors must remain with the patient in their assigned room.
- All unit, procedural and surgical waiting rooms will remain closed.
Surgical Services - Effective 5/18
Surgical Services – One visitor will be allowed to accompany an adult or pediatric surgical patient.
- Due to seating capacity restrictions in waiting areas, visitors will need
to leave the hospital during the patient’s procedure. A member of
the care team will notify the visitor of surgical updates and when the
patient is ready for discharge.
- The only exceptions are for pediatric patients and/or special needs patients.
One parent or guardian will be allowed in the surgical waiting room or
main lobby and into the recovery area. Visitor must be the same individual
for the entire day.
Emergency Department – One visitor allowed per patient at a time, if social distancing permits,
unless patient is exhibiting respiratory or COVID-19 symptoms. Visitors
and/or caregivers not accompanying a patient will be asked for contact
information. Clinical staff will assess caregiver need if patient is under
the age of 18 or if the patient requires special assistance.
Hunt Cancer Center - Effective 3/9, only patients with physician or nurse practitioner appointments
are allowed one visitor. No visitors will be allowed for patients with
infusion/treatment appointments, lab appointments or injection appointments
unless patient requires special assistance.
All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the
patient requires special assistance in the following areas:
- Radiation Oncology
- Radiology and Imaging
- Laboratory and Blood Draw
- Rehabilitation, Infusion and Ambulatory Care
- Endoscopy, GI Lab, and Nuclear Medicine
Torrance Memorial Physician Network Doctor Appointments and Urgent Care Centers
As we know, this situation can change quickly. We are prepared for an increase
in patient volume and if necessary will adapt the visitor policy to meet
General Campus Information
Temporary Entrance Closures
In order to best maintain restricted access to visitors, the following
measures will be implemented:
All visitors, with the exception of Radiation Oncology, will need to enter
Lundquist Tower Main Lobby South Door.
All inpatient and outpatient discharges will occur at the
Lundquist Tower Main Lobby North Door (Lomita Blvd. - near flagpole).
- To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
West Discharge entrance will be closed.
West Tower will be staffed by a screener and remain open Monday - Friday from 5 AM - 5 PM.
- All of the hospital’s dining facilities are open. All guests must
wear a mask, have a visible hospital ID or Visitor badge and maintain
appropriate physical distancing guidelines. Cashless methods of payment
are preferred. Indoor seating is available in both Yang Café and
Helena’s Bistro at 50% of normal seating capacity. Each table has
a 2-guest maximum seating capacity.
- Additional outdoor seating is available on the Yang Café patio and
on the patio outside Jared’s Employee Lounge on the second floor
of the Central Tower.
- The café’s offer a variety of quick-serve and ‘grab
& go’ meal offerings for breakfast, lunch and dinner. Self-serve
food items and beverages have been eliminated. Personal/re-usable beverage
cups cannot be used.
Patient Food Services
- To minimize the transmission of COVID-19 and potential food contamination,
we are not allowing patients to receive food from outside sources (e.g.
homemade or restaurant prepared food) with the exception of Maternal and
Child Health Services. Food services can be contacted if special patient
Until further notice, valet services in the main parking structure will
be suspended. Self-parking still available for patients.
- The Auxiliary’s Gift Shop in Lundquist Tower will limit hours to
Monday-Saturday 10:00am-2:00pm, Sunday 12:00-4:00pm for the next two weeks.
- Vendors who do not provide direct healthcare services to patients will
not be allowed to visit any clinical facility. Vendors who are engaged
in other activities are encouraged to meet with respective staff via telecommunication.
All vendors will be screened at designated entry points, including the