Updated December 28, 2021

Over the past week, Los Angeles County has seen an increase in COVID-19 infection rates. With guidance from our Infectious Disease team, we are taking extra steps to protect our patients and staff and will implement a no visitor policy effective Tuesday, December 28, 2021 at 6pm. Below are the new visitor guidelines. The Torrance Memorial website has been updated and we will provide patients and visitors the attached letter notifying them of the changes.

Thank you for your support and understanding of the enhanced safety measures. Please know we are continuously monitoring the situation and will revise visitations policies when possible.

Inpatient Areas - Effective 12/28

  • Intensive, Progressive and Medical/Surgical Units – No visitors allowed.
  • Transitional Care Unit – TCU will allow a limited number of visitors each day between 9:30am to 5:30pm. Patients will be allowed one scheduled visitor per day for a one-hour visit. Patient visits will occur in a separate, restricted location outside the unit. Visitors must call TCU to schedule an appointment 310-784-4924.
    • All TCU visitors, regardless of vaccinations must provide proof of either:
      • A negative PCR test result taken within 72 hours prior to entry, or
      • A negative FDA-Approved Antigen test result taken within 24 hours prior to entry
  • Maternity Units – Limited to one (1) healthy support person per hospital stay. This will be the same person for duration of the hospital stay. Support person must show proof of vaccination or have a negative COVID-19 test result within 72 hours of each visit.
    • Doulas - Maternity patients may also choose to use a certified trained doula in addition to the one support person. Prior arrangements for doula to be present must be made with the Labor & Delivery lead nurse and doula must comply with PPE and Infection Prevention guidelines. The Doula will need to leave after the baby is born before the end of the initial 1-hour baby bonding time.
  • Pediatrics & NICU – Limited to one (1) parent/legal guardian that is hospital ID banded per day. One parent may stay overnight.
  • Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to two visitors, 24 hours a day.

Additional Inpatient Area Considerations

  • All unit, procedural and surgical waiting rooms will remain closed.
  • Approved visitors must provide proof of vaccination or have a negative COVID-19 test result within 72 hours of each visit and subject to a health screening and temperature scan at the entrance.
  • Approved visitors must wear a mask at all times, practice social distancing and sanitize/wash hands frequently.

Surgical Services - Effective 8/4/21

  • Surgical Services – No visitors will be allowed in the surgery waiting rooms except for the following:
    • ‚ÄčOne parent of a pediatric surgical patient or guardian of a patient that has special needs.
    • Visitors will not be allowed to wait in the lobby or dining rooms and are expected to leave the hospital after dropping off their loved ones for surgery.
    • Visitors of patients from the inpatient units coming down for surgery will not be allowed to wait in the surgery waiting rooms except for exceptions listed above.
  • No visitors will be allowed in Pre-Op and PACU except for exceptions listed above.
  • A member of the care team will notify the visitor of the surgical updates and when the patient is ready for discharge.

Outpatient Areas

  • Emergency Department – No visitors (exception for patients who require caregiver; they may have one visitor when essential for safe care)
  • Hunt Cancer Center - Effective 8/23/21, no visitors will be allowed. Exceptions will apply for new patient oncology appointments (Patient + 1 Visitor only), patient teaching appointments (Patient + 1 Visitor only) or patients that require additional assistance (Patient + 1 Visitor only). No visitors allowed in the infusion areas, injection room or lab, unless patient requires additional assistance.
  • All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the patient requires special assistance in the following areas:
    • Radiation Oncology
    • Radiology and Imaging
    • Respiratory
    • Laboratory and Blood Draw
    • Rehabilitation, Infusion and Ambulatory Care
    • Endoscopy, GI Lab, and Nuclear Medicine
  • Torrance Memorial Physician Network Doctor Appointments and Urgent Care Centers

As we know, this situation can change quickly. We are prepared for an increase in patient volume and if necessary will adapt the visitor policy to meet future demands.


General Campus Information

Temporary Entrance Closures

In order to best maintain restricted access to visitors, the following measures will be implemented:

  • All visitors, with the exception of Radiation Oncology, will need to enter through the Lundquist Tower Main Lobby South Door.
  • All inpatient and outpatient discharges will occur at the Lundquist Tower Main Lobby North Door (Lomita Blvd. - near flagpole).
    • To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
  • West Discharge entrance will be closed.

Business Office

  • The Business Office will be temporarily closed to patients and visitors.

Valet

  • Until further notice, valet services in the main parking structure will be suspended. Self-parking still available for patients. See Map.

Cafeterias

  • Surgery waiting rooms, lobby and dining rooms will also be closed to visitors. Visitors may buy food and coffee but must return to the patient room they are visiting.
  • All guests must wear a mask, have a visible hospital ID or Visitor badge and maintain appropriate physical distancing guidelines. Cashless methods of payment are preferred.
  • The café’s offer a variety of quick-serve and ‘grab & go’ meal offerings for breakfast, lunch and dinner. Self-serve food items and beverages have been eliminated. Personal/re-usable beverage cups cannot be used.

Gift Shop

  • Auxiliary Gift Shop in Lundquist Tower: Monday-Friday 9 am-8 pm, Saturday 9 am - 5 pm, Sunday 12 - 4 pm.

Vendors

  • Vendors who do not provide direct healthcare services to patients will not be allowed to visit any clinical facility. Vendors who are engaged in other activities are encouraged to meet with respective staff via telecommunication. All vendors will be screened at designated entry points, including the Emergency Department.