Updated December 28, 2021
Over the past week, Los Angeles County has seen an increase in COVID-19
infection rates. With guidance from our Infectious Disease team, we are
taking extra steps to protect our patients and staff and will implement
a no visitor policy effective Tuesday, December 28, 2021 at 6pm. Below
are the new visitor guidelines. The Torrance Memorial website has been
updated and we will provide patients and visitors the attached letter
notifying them of the changes.
Thank you for your support and understanding of the enhanced safety measures.
Please know we are continuously monitoring the situation and will revise
visitations policies when possible.
Inpatient Areas - Effective 12/28
and Medical/Surgical Units – No visitors allowed.
Transitional Care Unit – TCU will allow a limited number of visitors each day between 9:30am
to 5:30pm. Patients will be allowed one scheduled visitor per day for
a one-hour visit. Patient visits will occur in a separate, restricted
location outside the unit. Visitors must call TCU to schedule an appointment
All TCU visitors, regardless of vaccinations must provide proof of either:
- A negative PCR test result taken within 72 hours prior to entry, or
- A negative FDA-Approved Antigen test result taken within 24 hours prior to entry
Maternity Units – Limited to one (1) healthy support person per hospital stay. This
will be the same person for duration of the hospital stay. Support person
must show proof of vaccination or have a negative COVID-19 test result
within 72 hours of each visit.
Doulas - Maternity patients may also choose to use a certified trained doula
in addition to the one support person. Prior arrangements for doula to
be present must be made with the Labor & Delivery lead nurse and doula
must comply with PPE and Infection Prevention guidelines. The Doula will
need to leave after the baby is born before the end of the initial 1-hour
baby bonding time.
Pediatrics & NICU – Limited to one (1) parent/legal guardian that is hospital ID banded per day. One parent may stay overnight.
Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to two visitors, 24 hours a day.
Additional Inpatient Area Considerations
- All unit, procedural and surgical waiting rooms will remain closed.
- Approved visitors must provide proof of vaccination or have a negative
COVID-19 test result within 72 hours of each visit and subject to a health
screening and temperature scan at the entrance.
- Approved visitors must wear a mask at all times, practice social distancing
and sanitize/wash hands frequently.
Surgical Services - Effective 8/4/21
Surgical Services – No visitors will be allowed in the surgery waiting
rooms except for the following:
- One parent of a pediatric surgical patient or guardian of a patient that
has special needs.
- Visitors will not be allowed to wait in the lobby or dining rooms and are
expected to leave the hospital after dropping off their loved ones for surgery.
- Visitors of patients from the inpatient units coming down for surgery will
not be allowed to wait in the surgery waiting rooms except for exceptions
- No visitors will be allowed in Pre-Op and PACU except for exceptions listed above.
- A member of the care team will notify the visitor of the surgical updates
and when the patient is ready for discharge.
Emergency Department – No visitors (exception for patients who require caregiver; they may have
one visitor when essential for safe care)
Hunt Cancer Center - Effective 8/23/21, no visitors will be allowed. Exceptions will apply
for new patient oncology appointments (Patient + 1 Visitor only), patient
teaching appointments (Patient + 1 Visitor only) or patients that require
additional assistance (Patient + 1 Visitor only). No visitors allowed
in the infusion areas, injection room or lab, unless patient requires
All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the
patient requires special assistance in the following areas:
- Radiation Oncology
- Radiology and Imaging
- Laboratory and Blood Draw
- Rehabilitation, Infusion and Ambulatory Care
- Endoscopy, GI Lab, and Nuclear Medicine
Torrance Memorial Physician Network Doctor Appointments and Urgent Care Centers
As we know, this situation can change quickly. We are prepared for an increase
in patient volume and if necessary will adapt the visitor policy to meet
General Campus Information
Temporary Entrance Closures
In order to best maintain restricted access to visitors, the following
measures will be implemented:
All visitors, with the exception of Radiation Oncology, will need to enter
Lundquist Tower Main Lobby South Door.
All inpatient and outpatient discharges will occur at the
Lundquist Tower Main Lobby North Door (Lomita Blvd. - near flagpole).
- To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
West Discharge entrance will be closed.
- The Business Office will be temporarily closed to patients and visitors.
Until further notice, valet services in the main parking structure will
be suspended. Self-parking still available for patients.
- Surgery waiting rooms, lobby and dining rooms will also be closed to visitors.
Visitors may buy food and coffee but must return to the patient room they
- All guests must wear a mask, have a visible hospital ID or Visitor badge
and maintain appropriate physical distancing guidelines. Cashless methods
of payment are preferred.
- The café’s offer a variety of quick-serve and ‘grab
& go’ meal offerings for breakfast, lunch and dinner. Self-serve
food items and beverages have been eliminated. Personal/re-usable beverage
cups cannot be used.
- Auxiliary Gift Shop in Lundquist Tower: Monday-Friday 9 am-8 pm, Saturday
9 am - 5 pm, Sunday 12 - 4 pm.
- Vendors who do not provide direct healthcare services to patients will
not be allowed to visit any clinical facility. Vendors who are engaged
in other activities are encouraged to meet with respective staff via telecommunication.
All vendors will be screened at designated entry points, including the