First for a reason...and the reason is YOU!
Torrance Memorial delivers exceptional care, exceptionally close to you
and your family. We strive to provide the most current and effective medical
technologies administered by clinical experts whose values are centered
around the health and wellbeing of our community.
It is our culture to be transparent and to inform the community about the
quality of care they receive at Torrance Memorial.
Quality Measures
Hospital Compare
The overall rating summarizes up to
57 quality measures on Hospital Compare reflecting common conditions that hospitals treat,
such as heart attacks or pneumonia. Hospitals may perform more complex
services or procedures not reflected in the measures on Hospital Compare.
Some of the measures used to calculate the overall rating are based only
on data from Medicare patients and some are based on data from all patients.
The overall rating ranges from one to five stars. The more stars, the better
a hospital performed on the available quality measures. Hospital Compare
includes information on many important aspects of quality, such as rates
of infection and complications and patients’ experiences, based
on survey results.
Read more about
the Hospital Compare overall rating.
HCAHPs Patient Excellence
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
survey asks patients to rate their experiences at key medical centers.
The Centers for Medicare and Medicaid Services (CMS) measures the results
of the government-mandated survey and each quarter gives the hospitals
stars based on those results.
As a comparison, 3,499 hospitals in the country are eligible for HCAHPS
ratings, 82 in Los Angeles County. Hospitals that participate must have
at least 100 completed surveys in a 12-month reporting period. During
the 12-month period reflected in these ratings, Torrance Memorial collected
more than 3,000 surveys.
Read more about
the HCAHPS patient experience star rating.
US News & World Report
For the 2017-18 rankings, U.S. News evaluated more than 4,500 medical centers
nationwide in 25 specialties, procedures and conditions. In rankings by
state and metro area, U.S. News recognized hospitals as high performing
across multiple areas of care and receive a rating in 9 common procedures
and conditions, including hip replacement and COPD. Torrance Memorial
was recognized as high performing in the following specialties, procedures
and conditions: heart failure, colon cancer, hip replacement, knee replacement,
lung cancer and urology. The U.S. Newsmethodologies include risk-adjusted
survival and readmission rates, volume, patient experience, patient safety,
quality of nursing care and other care-related indicators.
Read more about
how US News & World Report ranks and rates hospitals.
Leapfrog
Developed under the guidance of a Blue Ribbon National Expert Panel, the
Leapfrog Hospital Safety Grade uses 27 measures of publicly available
hospital safety data to assign A, B, C, D and F grades to more than 2,600
U.S. hospitals twice per year. The Leapfrog Group asks every adult and
free-standing pediatric general acute-care hospital in the U.S. to voluntarily
complete the Leapfrog Hospital Survey. It is calculated by top patient
safety experts, peer reviewed, fully transparent and free to the public.
Leapfrog uses the survey data to track and share hospitals’ progress
on key issues of safety and quality.
Read more about
how Leapfrog ranks and rates hospitals.