Q. How do I get a copy of my birth certificate?
A. Birth certificates are not provided by the hospital of your birth, but are available through the County Registrar-Recorder. Birth certificates for individuals born at Torrance Memorial may be obtained from the Los Angeles County Office of the Clerk Recorder. Visit its web site at LAPublicHealth.org (click on vital records) or you may call 213-240-7812 for more information. Torrance Memorial Medical Center
does not keep or maintain birth certificates.
Q. Will a doctor or nurse be able to answer my medical questions through e-mail?
A. It is always best to seek the advice from your own doctor or your doctor's clinical staff. Your doctor is familiar with your particular health status and current treatments. E-mail correspondence offers too little information for a clinician to make a health appraisal or a recommendation.
Q. How do I get a copy of my medical record?
A. To make arrangements for your medical record, please contact the Torrance Memorial Medical Records department at 310-517-4721.
Q. I'm thinking about having my baby at Torrance Memorial. How do I get more information? Can I tour your facility?
A. You may call Maternal Child Health Services at 310-517-4702 and request our Birth Center materials and class schedule. Tours are held regularly. Our HealthLine Representatives will be happy to assist you in making a reservation for a tour. To have your baby at Torrance Memorial you need to select an OB/Gyn who is on our medical staff. For information about doctors on our staff call our Physician Referral Service at 310-517-4700.
Q. Can I get reports about my family member's health condition via e-mail?
A. While you may write to a hospitalized family member through our website's patient e-mail feature, it is not possible for us to e-mail you a patient's health status. A patient's medical care is a confidential matter and e-mail does not provide the appropriate privacy we ensure for all patients.
Q. I was very happy with the care the hospital provided to my mother. Who can I write to thank for the compassionate care she was given?
A. You may write to us using our Contact Us form. If you are writing about a nurse or a staff member, consider nominating them for a Daisy Award or our own Reason Is You Award!
Q. I don't see the answer to my question here. Who may I e-mail at the medical center?
A. You may write to us using our Contact Us form. Use the drop-down menu for your appropriate topic.