Condition H (HELP) - A Patient Safety Initiative
At Torrance Memorial, we are committed to providing compassionate, safe care to our patients and their families. If you feel as if your loved one needs help and you are not getting the attention of the health care team, please access Condition H, a call for help.
Call if:
- There is an emergency and you cannot get the attention of hospital staff.
- You see a change in the patient’s condition and the health care team is not recognizing the concern.
- You have spoken to the hospital staff and you continue to have serious concerns about the patient’s care.
- There is a breakdown in how care is given, or uncertainty over what needs to be done.
How to Call For Help:
Dial “0” from any hospital phone and tell the operator “I have a Condition H.” Please provide patient’s name, room number and the nature of your concern. The Condition H team will arrive to the room and assess the situation.