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Patients > Patient Portal > MyTorranceMemorial FAQs
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MyTorranceMemorial FAQs

What is MyTorranceMemorial?

MyTorranceMemorial allows you personalized and secure online access to portions of your medical record. Once enrolled in MyTorranceMemorial you can securely view information about your health at any time. With MyTorranceMemorial you can:

  • Conveniently access portions of your medical record including physician reports, procedure reports, your allergy history, home medication list, and immunization history
  • Review your discharge instructions, including a summary of your care and your discharge educational materials
  • View your test results
  • View your upcoming appointments at Torrance Memorial Medical Center
  • Conveniently pay your hospital bill online
  • Send a secure message to Torrance Memorial Medical Center

What is MyTorranceMemorial NOT intended for?

MyTorranceMemorial is NOT to be used for emergency related health care issues. If you are experiencing a health care emergency, call 911 or visit the nearest emergency room. If you have questions pertaining to your specific medical care or needs, please contact your health care provider directly.

Is there a fee to use MyTorranceMemorial?

No, MyTorranceMemorial is a free service offered to Torrance Memorial Medical Center patients.

Who can sign up for MyTorranceMemorial?

All patients 18 and older.

Can I access my child's medical record through MyTorranceMemorial?

Yes, following ID verification, you can create a MyTorranceMemorial account for your child (under the age of 12) with your contact information through the Health Information Management (HIM) Department. Please call 310-517-4721 for complete details.

How do I sign up for MyTorranceMemorial?

Patients will be offered an invitation to MyTorranceMemorial during their hospital visit. This invitation will enable you to log in and create your own user ID and password. You will be asked to provide your email address and a valid picture ID to complete this process.

How do I claim my invitation?

You will receive an invitation for MyTorranceMemorial to the email address you provided during your hospital visit. Included in the invitation are step-by-step instructions for setting up your account. You will be asked to verify your identity by entering the four-digit code provided to you during your enrollment. You will then create your own username and password.

When can I see my test results in MyTorranceMemorial?

Test results will be made available in MyTorranceMemorial 35 hours after they are added to your medical record. The results will not be immediately available in MyTorranceMemorial to allow time for your provider to review and/or discuss your results with you.

Can I have one MyTorranceMemorial account for my whole family?

No. For security purposes, each member of your family must have his/her own individual MyTorranceMemorial account.

What should I do if I see a discrepancy or inaccurate information in my medical record?

If you see a discrepancy or an error in your information, please contact the Health Information Management (HIM) Department at 310-517-4721.

Is MyTorranceMemorial secure?

Yes. Torrance Memorial Medical Center takes great pride in ensuring that your health information is kept private and secure. Access to MyTorranceMemorial and the information within it is controlled by strict security measures. As a member, you control all of your own account information, including your personal username and password.

What is your Privacy Policy?

MyTorranceMemorial is owned and operated by Torrance Memorial Medical Center and Cerner Corporation. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same privacy measures given to your health records and will never be sold or leased by Torrance Memorial Medical Center or Cerner Corporation.

What if I forget my password?

If you have forgotten your password or your account becomes locked, follow these steps to begin the process of resetting your password:

  • Select 'Forgot password?" from the login window
  • Enter your user name and click "Submit." (Clicking "Cancel" will return you to the login window.)
  • You will receive a message stating that an email has been sent to the address associated with your MyTorranceMemorial account.
  • Check your email for the password reset message.
  • Click the link contained in the email.

If the link is not used in the time frame specified, your account will remain locked and you will have to start the password reset process again. The link will direct you to a screen where you will enter your user name and answer your security questions. Once authenticated you may enter a new password and confirm it.

I was logged out of MyTorranceMemorial, what happened?

Protecting the privacy and security of your information is of top priority. If, while accessing your MyTorranceMemorial account, your computer remains idle for more than 20 minutes, you will be automatically logged out. It is recommended that you log out of your MyTorranceMemorial account if, at any time you need to move away from your computer.

What is the difference between MyTorranceMemorial and CernerHealth?

CernerHealth is your own personal health record that is only created, updated, and visible by you.