If you have forgotten your password or your account becomes locked, follow these steps to begin the process of resetting your password:
- Select 'Forgot password?" from the login window
- Enter your user name and click "Submit." (Clicking "Cancel" will return you to the login window.)
- You will receive a message stating that an email has been sent to the address associated with your MyTorranceMemorial account.
- Check your email for the password reset message.
- Click the link contained in the email.
If the link is not used in the time frame specified, your account will remain locked and you will have to start the password reset process again. The link will direct you to a screen where you will enter your user name and answer your security questions. Once authenticated you may enter a new password and confirm it.