Torrance Memorial Medical Center received the 2014 "Winning Workplaces" award among large businesses in the South Bay and Long Beach as the result of a recent reader survey conducted by the Daily Breeze and
Press-Telegram newspapers. In addition to winning "Best Overall Company to Work For" (200+ employees), it also received recognition for "Best Overall Leadership," "Best Workplace Culture" and "Most Pride Within the Organization"—all within the 200+ employees category. Torrance Memorial was also named "Best Hospital to Work For" and "Best Healthcare Company to Work For."
To select the 2014 winners, the Daily Breeze and
Press-Telegram surveyed readers via a mail-in and online ballot between April 6, 2014 to May 12, 2014. Votes were tallied and winners determined for large company (200+ employees), medium-sized company (51-199 employees) and small company (1-50 employees).
"We are humbled and extremely honored that our employees took the time to vote and recognize us in this way," said Craig Leach, president and CEO, Torrance Memorial Medical Center. "We have worked hard to create a culture where a high value is placed on cultivating and maintaining the stability of our workforce. We have developed and maintained a shared decision making process that empowers employees at all levels to have an active voice in the shape and direction of their workplace."
Employees at Torrance Memorial have had input in the design of the new 390,000-square-foot Lundquist Patient Tower, scheduled to open in November 2014. Additional employee-centered initiatives include the following: Vision, a month of two-hour sessions where senior leadership shares with employees recent developments and goals for the future;
Open Forums, where staff at all levels engage in discussion about current topics with the goal of building a healthy environment of transparency; an annual
Employee Service Awards banquet at the Torrance Marriott, where hundreds of employees are recognized for longevity; a program called
Mindful, which offers sustainable, seasonable choices in the hospital's cafeterias with the goal of educating employees and patients about healthful eating;
a health incentive program called Vitality, in which employees can earn rewards such as fitness equipment and gift cards for advancing or maintaining their health; and a monthly employee recognition award called "The Reason is You," which encourages employees and patients to nominate staff who have made a personal impact on their care or work environment.
Pharmacy Director Steven Thompson, a 37-year employee of Torrance Memorial, says in addition to the formal employee initiatives that enhance the work environment, it's the commitment of the administration to its employees that makes working at Torrance Memorial feel like a family environment.
"Craig Leach knows everyone by name and is so open to suggestions and input. During Employee Forums anyone in the hospital can attend and get information and ask questions of him. He believes in transparency," Thompson said.
He continued, I am on the board of directors for the California Society of Health System Pharmacists and when I attend meetings in Sacramento, Torrance Memorial Medical Center is brought up and recognized as an excellent hospital. This gives me great pride. I am blessed to be a part of our organization."