When the new Lundquist Tower opens, some of the areas that you once went to for services will have moved. While all of the changes at the medical center can seem overwhelming, one thing that hasn’t changed is the help and support provided by
Torrance Memorial volunteers.
If you are wondering where to go for that appointment or to visit a loved one, our volunteers will help you navigate through the new tower as well as letting you know what you can find in the existing hospital.
From the moment you leave the elevators in the main parking structure, you will find a helpful and friendly face; a greeter between the valet and the front door. Entering the Vasek Polak Grand Lobby, patients and visitors will find volunteers at the welcome desk to provide assistance, directions, and, if needed, a personal escort to the patient’s location.
Additional help will also be available in the next few months thanks to temporary way finding volunteers stationed in strategic locations throughout the medical center to help people find their way around our expanding campus. New volunteer support has been trained for the Lundquist Tower in the Admitting and Pre-testing areas to escort patients preparing for surgery or other medical services, in the surgery area to keep families informed, and to escort families to and from a patient’s bedside in pre-op and recovery areas.
Volunteers will even be available on inpatient units to assist both patients and families with non-medical issues such as “how to use our new interactive TV system or even how to get a warm blanket,” says Mary Matson, Director, Volunteer and Guest Services.
“We know that whether you are a patient or visitor, arriving to a hospital can be daunting and we want to alleviate any anxiety about being in a hospital by providing high-touch volunteer support,” says Matson.