Lead Service Desk Analyst, 5086
Posted:
17-Mar-2015

Category:
Professional/Technical

Facility:
Torrance Memorial Medical Center

Department:
Information Systems

Status:
Full-Time

Hours:
Days

Description
Under general supervision, this position performs shift and departmental duties to maintain efficient and accurate operation of the hospital's computer systems. This position acts as a Lead Analyst and reviews/checks the work performed by other Service Desk Analysts to ensure that the shift duties are handled in a consistent, steady, and accurate manner to meet the hospital's schedules and needs. This position requires the ability to efficiently perform and train on the job functions and tasks listed for the Service Desk Analysts I and II.

Qualifications

Formal Education and Certification in one of the following:

  • Associate’s degree in Computer Science, Mathematics, Statistics, or Business Administration; or five years related work experience in information technology environment.
  • Technical training and equivalent related work experience in network computing environment.

Knowledge & experience

  • Thorough understanding of and experience with personal computer hardware and operating system specification, configuration and maintenance, and related software, networking and data communications.
  • Experience using and managing a client and server management system.
  • Experience using and configuring software delivery jobs and policies.
  • Experience with and thorough understanding of Windows XP/Win7.
  • Experience with the Information Technology Infrastructure Library (ITIL) and IT Service Management.


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